PRIVACY POLICY

Last Updated: February 2026

SAVALO (“Savalo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you visit savalo.com, interact with our sales team, register products, request quotes, or otherwise engage with our services.

1. Data Collection & Categories of Information Collected

We collect information directly from you, automatically through technology, and from authorized third-party sources.

A. Information You Provide Directly

We may collect:

• • Full name
  • Company name (for trade customers)
  • Email address
  • Phone number (including mobile number)
  • Shipping and billing addresses
  • Project details
  • Product interests
  • Financing inquiries
  • Service and warranty information
  • Communications with our team
  • Payment information (processed securely through third-party providers)

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• • IP address
  • Device type and browser type
  • Operating system
  • Referring URL
  • Pages visited
  • Time spent on pages
  • Clickstream data
  • Geolocation data (approximate)
  • Session behavior and interactions

C. Information from Third Parties

We may receive information from:

• • Marketing partners
  • CRM and data enrichment providers
  • Advertising platforms
  • Analytics providers
  • Trade show registrations
  • Publicly available business directories

All third-party data is used in accordance with applicable laws.

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2. Use of Cookies & Tracking Technologies

Savalo uses cookies, pixels, web beacons, tags, and similar technologies to improve website performance, personalize user experiences, and measure marketing effectiveness.

Types of Cookies Used

A. Essential Cookies
Required for website functionality (checkout, login, security).
B. Performance & Analytics Cookies
Used to measure traffic, site usage, and performance metrics.
C. Functional Cookies
Remember preferences such as region, language, and previously viewed products.
D. Advertising & Marketing Cookies

Used to:

• Deliver targeted advertisements
• Measure ad campaign effectiveness
• Support retargeting campaigns
• Track interactions with marketing communications

Third-Party Tracking
We may use third-party tools such as:

• Analytics providers
• Advertising networks
• Email/SMS marketing platforms
• CRM tracking integrations

Users may adjust cookie settings through their browser preferences or through our cookie consent banner where applicable.

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3. Marketing Automation & Behavioral Targeting Disclosures

Savalo uses marketing automation systems and customer relationship management (CRM) platforms to:

• Send promotional emails
• Send SMS communications (where consent is provided)
• Deliver personalized product recommendations
• Track engagement with communications
• Segment users by interest and behavior
• Conduct retargeting campaigns

We may use automated decision-making tools to:

• Personalize content
• Prioritize sales follow-up
• Segment users based on browsing or purchasing behavior

Marketing communications are sent only:

• With prior consent (where legally required), or
• In accordance with applicable commercial communication laws

You may opt out at any time as described below.
We do not engage in automated decision-making that produces legal or similarly significant effects without human review.

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4. Data Retention

Savalo retains personal information only as long as necessary to:

• Fulfill contractual obligations
• Provide customer service
• Comply with legal and tax requirements
• Resolve disputes
• Enforce agreements
• Maintain business records
• Support warranty and service records

Retention periods may vary based on:

• Type of data
• Legal obligations
• Business necessity

Generally:

• Customer purchase records may be retained for up to 7 years
• Warranty records may be retained for the duration of the product lifecycle
• Marketing contact records are retained until opt-out or inactivity thresholds are met
• Website analytics data is retained according to platform retention settings

When data is no longer required, it is securely deleted or anonymized.

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5. Opt-Out Procedures & Communication Preferences

You may control how Savalo communicates with you.

Email Communications

• Click the “Unsubscribe” link in any marketing email
• Contact us at marketing@savalo.com

Unsubscribe requests are processed within 10 business days.
Transactional communications (order confirmations, service updates) are not subject to marketing opt-out.

SMS Communications

• Reply STOP to any SMS message
• Contact customer service to remove consent

Message and data rates may apply.

Advertising Cookies & Tracking
You may:

• Adjust browser cookie settings
• Use opt-out mechanisms provided by advertising networks
• Use industry opt-out tools such as the Digital Advertising Alliance

Do Not Track
Our website does not currently respond to “Do Not Track” browser signals.

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6. Third-Party Service Providers

Savalo engages trusted third-party service providers to assist in operations, including:

• Ecommerce platform providers
• Payment processors
• Email marketing platforms
• SMS marketing platforms
• CRM systems
• Data analytics services
• Shipping and logistics partners
• Cloud hosting providers

These service providers are contractually obligated to:

Protect personal data

• Use information only for authorized purposes
• Implement appropriate security measures
• Comply with applicable privacy laws

We do not sell personal information for monetary compensation.

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